San Francisco

Sunrise / mens

"We take great pleasure in providing our clients various return options, such as a refund, exchange (if the size of Mens Designer Sneakers is available), or store credit. To qualify for these options, specific criteria must be met.
...● To begin with, the items in question must be returned via UPS within 14 days of receipt.
● We can only accept returns for items in their original, unaltered condition. Any damaged, worn, or altered items will be rejected. The original packaging, box, tissue, and dust bag (if provided) must all be included with the return. We ask that you refrain from attaching shipping labels directly to our shoe boxes.
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● Regrettably, we cannot process returns for gift card purchases, final sale items, sample sale items, or shoe care products.

To initiate a free return, you will need your 4-digit Order # (which can be found on your packing slip or email confirmation) and the email address you used when placing your order. Once you have this information, please visit our Returns page.

● Items returned without processing through our Return portal will not be accepted
● You have the option of selecting an exchange for a different size (if available), requesting store credit, or a refund to your original method of payment. Please keep in mind that actual delivery costs will not be refunded.
● We offer free returns, which are handled by UPS.
● It is important to note that all returns require a label to be printed before shipment. A list of UPS drop-off locations can be found on our website.
● We also recommend keeping a copy of the UPS return tracking number.

Our system will notify you once your return has been processed. Refunds will be issued to the original form of payment used for the order, such as a credit card or PayPal. Your credit card company may take some time to process and post the refund.

It is our pleasure to offer a refund, an exchange (if size available), or online store credit for orders that meet the following requirements:

• Items must be returned via UPS within 14 days of receipt.
• Items must be returned in their new, original condition, as we are unable to accept damaged, altered, or already worn items. Returns must include all original packaging, box, tissue, and dust bag (if included). Please do not affix shipping labels to our shoe boxes. 
• Unfortunately, we cannot accept returns on gift card purchases, final sale, sample sale, or shoe care products.
• Please be aware that if you purchased an item in one of our stores in the U.K. we cannot process a return or an exchange.  You must reach out directly to our U.K. affiliate.
• We also urge you to read this statement at the bottom of your order confirmation email:  "Your order will be arriving via UPS. We encourage you to sign up for the UPS mobile app to track your package and leave your driver delivery instructions. Embassy London cannot be held liable for package non-delivery after the shipment has left our warehouse."
• Because prices can fluctuate without warning, we do not honor price adjustments or issue partial refunds if a recently purchased item is now on sale.

To start a free return, please have your 4 digit Order # (reference the PO# on your packing slip or the order # from your email confirmation, which are one in the same) and the email address you originally placed your order under and go to Returns. 

• Items sent back to us without first requesting a return via our Return portal will not be accepted. 
• You can select either - exchange for a different size (if stock is available), request store credit, or a refund to your original form of payment. Please note any original delivery costs WILL NOT be refunded.
• Returns are free and handled by UPS.
• Please note that all returns will require label(s) to be printed prior to returning package. UPS drop-off locations can be found here.
• We also suggest you keep a copy of the UPS return tracking number. 

Our system will send an email notification once your return has been processed. Refunds will be credited to the original form of payment used for your original order (i.e. credit card, PayPal, etc.). Please keep in mind it can take some time for your credit card company to process and post the refund.

Exchanges

Currently, Embassy London USA offers two easy exchange options with free shipping, in the event you simply need a new size of the shoe or boot you originally ordered. During the exchange process, simply select an exchange for a new size. During checkout you will be prompted with two options:

o Send my exchange after I return: With this option, your order will not ship until you return your original purchase. If the item is no longer in stock by the time your return is received – you will be refunded your money and will receive a message alerting you that the item is out of stock and your money has been refunded.

o Instant Exchange: With this option, you will be prompted to enter a credit card to guarantee the return of your original order. Once you do this, your new order will ship immediately. In the event you do not return your original order within 14 days, your payment method will be charged for the exchange. 

If you want to purchase an entirely different item (not a simple size exchange),  the fastest way to ensure you get what you want is to make a separate purchase for the new item and return the item you have for a refund.

As a reminder our shoes are lovingly made in limited quantities in small, European  factories. If you are considering a size exchange, we recommend using our instant exchange option to ensure your new size is in stock. 

As always, our goal is for you to have the shoes you want.