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To start a free return, please have your 4 digit Order # (reference the PO# on your packing slip or the order # from your email confirmation, which are one in the same) and the email address you originally placed your order under and go to Returns.
You will receive an email notification once your return has been processed. Eligible refunds can only be credited to the form of payment used for your original order. Please keep in mind it can take some time for your credit card company to process and post the refund.
The fastest way to ensure you get what you want is to make a separate purchase for the new item and then return the item you have for a refund.
As a reminder our shoes are lovingly made in limited quantities in small, European factories. If you are considering an exchange, we recommend making a separate purchase for a new item, and then returning the original item for a refund. As always, our goal is for you to have the shoes you want.
Click here to watch our return & exchange video.
Click here to see how to prepare your shoes for return.