Returns

We are happy to offer a refund or online store credit for orders that meet the following criteria:
  • Items must be postmarked within 14 days of receipt.
  • Items must be returned in their original condition (will not accept damaged, altered, or worn) and must include all original packaging, box, and dust bag.
  • Returns must include a copy of the order’s packing slip.
  • Unfortunately, we cannot accept returns on gift cards, final sale, sample sale, or shoe care items.

To start a free return, please have your 4 digit Order # (reference the PO# on your packing slip or the order # from your email confirmation, which are one in the same) and the email address you originally placed your order under and go to Returns. 

  • Items sent back to us without first requesting a return via our Return portal will not be accepted. 
  • You can select either store credit or a refund to your original form of payment. Please note any original delivery costs WILL NOT be refunded.
  • Returns are free and handled by FedEx.
  • Please note that all returns will require label(s) to be printed prior to returning package. FedEx locations can print labels for you, if you do not have access to a printer.  
  • We recommend also making a note of the FedEx return tracking number. 

You will receive an email notification once your return has been processed. Eligible refunds can only be credited to the form of payment used for your original order. Please keep in mind it can take some time for your credit card company to process and post the refund.

Exchanges

The fastest way to ensure you get what you want is to make a separate purchase for the new item and then return the item you have for a refund.

    As a reminder our shoes are lovingly made in limited quantities in small, European factories. If you are considering an exchange, we recommend making a separate purchase for a new item, and then returning the original item for a refund. As always, our goal is for you to have the shoes you want. 

    Click here to watch our return & exchange video.

    Click here to see how to prepare your shoes for return.