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For additional information, please see our size guide.
How much does shipping cost in the US?We offer $15 shipping anywhere within the contiguous United States. There is an additional charge for items shipped to Alaska, Hawaii and other US territories outside of the contiguous states. If you need your item(s) sooner, please select an expedited shipping option (for US customers only).
How fast is your shipping?Depending on where you are located, FedEx Ground typically takes 3 to 7 business days. Please note: FedEx Standard Overnight shipments are only delivered Monday-Friday.
Where do you ship from?We ship all online orders from our facility in Denver, Colorado.
Do you offer expedited shipping?Yes! You can select FedEx Next Day (1-2 Day) or FedEx 2nd Day (2-3 Day) shipping for an additional fee at checkout. Expedited shipping orders must be placed by 11AM (MST) to be shipped same day. Do you ship Internationally?Embassy London USA services the U.S. market only.
To start a free return, please have your 4 digit Order # (reference the PO# on your packing slip or the order # from your email confirmation, which are one in the same) and the email address you originally placed your order under and go to Returns.
You will receive an email notification once your return has been processed. Eligible refunds can only be credited to the form of payment used for your original order. Please keep in mind it can take some time for your credit card company to process and post the refund.
The fastest way to ensure you get what you want is to make a separate purchase for the new item and then return the item you have for a refund.
As a reminder our shoes are lovingly made in limited quantities in small, European factories. If you are considering an exchange, we recommend making a separate purchase for a new item, and then returning the original item for a refund. As always, our goal is for you to have the shoes you want.
Click here to watch our return & exchange video.
Click here to see how to prepare your shoes for return.
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i LOVE these shoes. just walked all over nyc in them yesterday. they make quite a statement with any outfit and give me such joy each time i wear them! so glad i treated myself to this shoe fun and can’t wait to order another colorful pair. warning: i am an 8 & first ordered a 38. way too small, but after an easy return process, the 39 was a perfect fit!
Cheers Pat - What a statement on the streets on NYC! The Artist is such a fun shoe - and comes in loads of fun colors and patterns. Thank you for taking the time to write us a great review and for "stepping out of line" with Embassy London!
Fantastic! I love these shoes. They look even better in person and so comfortable. My only problem was the sizing - the website says that a US8 is a 38. These were way too small. I did a quick exchange for the size 39 & they’re perfect! So keep that in mind when ordering. I will definitely be ordering more colorful stylish shoe from this company!!
Cheers Pat - Thanks so much for the thoughtful review. Sizing of shoes can be so hard (as everyone's feet are different and some of our styles fit slightly different). We're happy you were able to exchange your fabulous Artist -Purple shoes for a larger size and appreciate the feedback on sizing. Thanks for "Stepping out of line" with Embassy London.
Comfortable. Stylish. Purple. I’m the best dressed person at work and it’s all because of the shoes.
Thanks so much for the fabulous review. Isn't this purple ah-mazing? Thanks for being a wonderful customer and "stepping out of line" with Embassy London.