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For additional information, please see our size guide.
The Roulette is a heel that pays attention to all the details. This 3" block heel is not only comfortable, but incredibly stylish. The brown tonal snakeskin print leather elevates this shoe to a couture feel. The Roulette has a timeless elegance that you'll find yourself reaching for season after season. Crafted in leather both inside and out, this heel gives you both the quality and comfort you deserve.
Click here to watch our recent video on the Roulette.
How much does shipping cost in the US?We offer $15 shipping anywhere within the contiguous United States. There is an additional charge for items shipped to Alaska, Hawaii and other US territories outside of the contiguous states. If you need your item(s) sooner, please select an expedited shipping option (for US customers only).
How fast is your shipping?Depending on where you are located, FedEx Ground typically takes 3 to 7 business days. Please note: FedEx Standard Overnight shipments are only delivered Monday-Friday.
Where do you ship from?We ship all online orders from our facility in Denver, Colorado.
Do you offer expedited shipping?Yes! You can select FedEx Next Day (1-2 Day) or FedEx 2nd Day (2-3 Day) shipping for an additional fee at checkout. Expedited shipping orders must be placed by 11AM (MST) to be shipped same day. Do you ship Internationally?Embassy London USA services the U.S. market only.
To start a free return, please have your 4 digit Order # (reference the PO# on your packing slip or the order # from your email confirmation, which are one in the same) and the email address you originally placed your order under and go to Returns.
You will receive an email notification once your return has been processed. Eligible refunds can only be credited to the form of payment used for your original order. Please keep in mind it can take some time for your credit card company to process and post the refund.
The fastest way to ensure you get what you want is to make a separate purchase for the new item and then return the item you have for a refund.
As a reminder our shoes are lovingly made in limited quantities in small, European factories. If you are considering an exchange, we recommend making a separate purchase for a new item, and then returning the original item for a refund. As always, our goal is for you to have the shoes you want.
Click here to watch our return & exchange video.
Click here to see how to prepare your shoes for return.
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My wife loves the shoes she thinks the woman US 7 is a little tight order her another pair in woman’s size 8 great shoe
Cheers Michael - Thanks so much for insightful review. Our Roulette does run a little small. Our CEO did a video about the sizing here: https://www.youtube.com/watch?v=9F_lf22aU6E
Here's information on how to do a return: https://embassylondon.com/pages/returns
We're so happy she loved the shoe tho! They are so cute - and once she get's the correct size, so comfortable! Thanks again for your business.
I’m guessing the reviews here are fake, as the leather is NOT soft, but it’s sturdy which imo is better. Sizing runs way small—I’m an 8 in every US brand, a 7.5 in Clarks, and very occasionally I’ve been an 8.5. These 38s are exceedingly tight. Trying to exchange for a size up and will update review then. Shipped VERY fast. Arrived in fewer than 24 hours. Absolutely gorgeous shoes. Really hoping the 39s work. But the whole point of having these is to have a beautiful heel that is also more comfy for work than a pump, and I’m not sure that will happen—but fingers crossed! Really wish they had more real reviews—preferably from people who have had time to break them in!
Cheers Cortney - Thank you for taking time out to review our shoes. Our reviews and our customers are important to us. We asure you, all of our reviews are 100% authenic. Because our shoes are European, many of our styles do run smaller than American brands. We always tell our customers to order up, especially when you're in between sizes. The style you ordered, the Roulette Snake, is a treated leather, and is definitely a stiffer leather, as you mention. We have a blog post dedicated to this type of leather that you might find interesting: https://embassylondon.com/blogs/news/what-is-patent-leather?_pos=1&_sid=e4a9f936b&_ss=r We do have a 14 day return policy, so let us know how the larger Roulettes work out. Again, thank you for your review.
Here's a update - Our CEO did a video on our Roulettes and discusses the sizing. We hope this helps! https://www.youtube.com/watch?v=9F_lf22aU6E&t=6s