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For additional information, please see our size guide.
How much does shipping cost in the US?We offer $10 shipping anywhere within the contiguous United States. There is an additional charge for items shipped to Alaska, Hawaii and other US territories outside of the contiguous states. If you need your item(s) sooner, please select an expedited shipping option (for US customers only).
How fast is your shipping?Depending on where you are located, FedEx Ground typically takes 3 to 7 business days. Please note: FedEx Standard Overnight shipments are only delivered Monday-Friday.
Where do you ship from?We ship all online orders from our facility in Denver, Colorado.
Do you offer expedited shipping?Yes! You can select FedEx Next Day (1-2 Day) or FedEx 2nd Day (2-3 Day) shipping for an additional fee at checkout. Expedited shipping orders must be placed by 11AM (MST) to be shipped same day. Do you ship Internationally?Embassy London USA services the U.S. market only.
To start a return, please have your Order # and your email address ready and go to Returns. Items sent back to us without first requesting a return will not be accepted. We recommend also making a note of the return tracking number.
You will receive an email notification once your return has been processed. Eligible refunds can only be credited to the card used for your original order. Please keep in mind it can take some time for your credit card company to process and post the refund.
The fastest way to ensure you get what you want is to make a separate purchase for the new item and then return the item you have for a refund.
As a reminder our shoes are lovingly made in limited quantities in small, European factories. If you are considering an exchange, we recommend making a separate purchase for a new item, and then returning the original item for a refund. As always, our goal is for you to have the shoes you want.
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The store is very nice and the customer service is outstanding.
Thanks so much for taking the time to write such a wonderful review. We'll be sure to pass on your kind words to our staff in the Denver showroom. We appreciate it.